g399 Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between the g399 platform and the user ("Member"). By accessing, registering on, or using any service on the g399 platform, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

1 General Provisions

g399 is an online casino and betting platform that provides cricket betting, slot games, live casino, and other gaming services for users in Bangladesh. The platform is operated with the goal of delivering an entertaining gaming experience to its users.

1.1 Applicability of Terms

These Terms apply equally to all products, services, promotions, and sections of the g399 website. If a specific promotion or game has its own additional terms, those will be displayed on the relevant page and will apply in addition to these general Terms.

1.2 Language

These Terms are written in Bengali. In the event of any interpretive ambiguity, the Bengali version shall be considered authoritative.

2 Eligibility & Registration

2.1 Age Requirement

You must be at least 21 years old to open an account at g399. By accessing the platform, you confirm that you are 21 or older. We may request documentation for age verification at any time.

2.2 Account Registration

Each user may create only one account. You must provide accurate and complete personal information at the time of registration. Providing false information or concealing your identity will be considered a violation of these Terms and may result in account closure.

2.3 Verification Process

g399 follows a KYC (Know Your Customer) process. In the interest of security and compliance, we may request the following documents at any time:

• Copy of national ID card or passport
• Proof of current address
• Proof of ownership of the payment method used
• Proof of source of income (where applicable)

Withdrawals may be delayed until verification is complete. We expect your full cooperation throughout this process.

3 Account Management

3.1 Login Credential Security

It is your responsibility to keep your account username and password completely confidential. Do not share this information with any third party. You are responsible for all activity carried out through your account, unless you have immediately notified us of a breach.

3.2 One Person, One Account

Creating multiple accounts under the same name, from the same device, or using the same payment method is strictly prohibited. If such activity is detected, g399 reserves the right to close all associated accounts and forfeit any pending balances.

3.3 Closing Your Account

You may request to close your account at any time by contacting our support team. Before the account is closed, any pending bets will be settled and any eligible balance will be returned.

4 Deposits & Withdrawals

4.1 Deposit Methods & Limits

The following payment methods are accepted at g399: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for all methods is ৳100. Deposit processing is generally instant.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal processing time is generally 30 minutes to 3 hours. The following conditions must be met to process a withdrawal request:

• Account verification must be completed
• Withdrawal must be made using the same method as the deposit
• Applicable bonus wagering requirements must be fulfilled
• Sufficient balance must be available in the account

4.3 Bank Transfer

For bank transfers, transactions can be completed through Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh, and other major Bangladeshi banks. Processing times for bank transfers may generally be somewhat longer than other methods.

5 Bonuses & Promotions

5.1 Welcome Bonus

New members at g399 will receive a 200% welcome bonus on their first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 → bonus ৳2,000 → total balance ৳3,000
• Deposit ৳6,000 → bonus ৳5,000 → total balance ৳11,000

5.2 Wagering Requirements

Wagering requirements must be met before bonus funds can be withdrawn. Wagering is calculated on the bonus amount only — not including the deposit amount. The current wagering requirement is 10x.

Example: ৳2,000 bonus × 10 = ৳20,000 in wagers required before the bonus funds can be withdrawn.

5.3 General Bonus Policy

• A bonus offer applies once per account
• Bonuses may only be used in designated game categories
• Bonus balance cannot be withdrawn before it is converted to cash balance
• g399 reserves the right to modify or cancel any bonus promotion
• If bonus abuse is suspected, the relevant bonus may be cancelled

5.4 VIP Program

The g399 VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Each tier includes a weekly cashback benefit — ranging from a maximum of 0.2% at Bronze up to a maximum of 1.0% at Diamond. Advancement to higher tiers depends on playing history and activity on the platform.

6 Gaming Rules

6.1 Game Results

All games on g399 are operated through fair and Random Number Generator (RNG) technology. Game results are impartial and verifiable. If a technical error affects a game result, g399 reserves the right to void the relevant bet and refund the wagered amount.

6.2 Betting Rules

Specific rules for betting markets are displayed in the relevant market section. All bets are considered final once confirmed and cannot be changed or cancelled, unless g399 identifies a technical error.

6.3 Cricket & Sports Betting

Before participating in sports betting markets, please read the specific rules for the relevant match or tournament carefully. A specific policy for handling bets will apply if a match is suspended or abandoned.

7 Prohibited Activities

The following activities are strictly prohibited on the g399 platform:

• Creating or operating multiple accounts
• Placing bets through artificial means in order to obtain bonuses (bonus abuse)
• Acting in a coordinated manner to gain promotional advantages
• Using automated software, bots, or scripts
• Attempting to interfere with the platform's security systems
• Participating in money laundering or illegal financial activities
• Operating an account using a false identity
• Accessing or attempting to access third-party accounts

If evidence is found of involvement in any of the above activities, the account will be immediately closed, all balances and bonuses will be forfeited, and the relevant authorities will be notified if necessary.

8 Limitation of Liability

8.1 Service Availability

g399 aims to keep the platform running for as much time as possible. However, temporary unavailability may occur due to maintenance, upgrades, or unexpected technical issues. g399 is not liable for any losses in such situations.

8.2 Third-Party Content

Games available on g399 are supplied by various third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The respective provider is responsible for the content and results of those games.

8.3 Claims for Damages

In no case shall g399's total liability exceed the total amount deposited into your account in the three months prior to the relevant claim. g399 will not bear any liability for indirect, incidental, or consequential damages.

9 Privacy & Data Protection

Protecting your personal information is a top priority for g399. We keep all your data secure using SSL encryption technology. To learn more about how data is collected, used, and stored, please read our Privacy Policy.

Your information will be used only for the following purposes:

• Account verification and management
• Transaction processing
• Providing relevant promotional information (with your consent only)
• Fulfilling legal and regulatory obligations
• Fraud prevention and ensuring security

10 Responsible Gaming

g399 believes that gaming is a form of entertainment — not a path to financial solutions. We encourage all members to play responsibly.

10.1 Self-Control Tools

g399 offers the following features to help you stay in control of your gaming experience:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Bet Limits: Set a maximum amount for a single bet
• Time Out: Temporarily suspend your account for a set period
• Self-Exclusion: Take a long-term break from gaming

Contact our support team to use these tools. For more information about responsible gaming, visit our Responsible Gaming page.

11 Changes to Terms

g399 reserves the right to change, amend, or update these terms and conditions at any time. For important changes, we will make every effort to notify you by email or through the platform.

If you continue using the platform after updated terms and conditions are published, you will be considered to have agreed to the new terms. It is therefore advised to check this page regularly.

If the updated terms and conditions are not acceptable to you, you have the right to close your account.

12 Contact & Dispute Resolution

12.1 Complaint Process

For any complaint or dispute, please contact our support team first. We will make every effort to resolve the issue quickly and fairly.

12.2 Support Channels

g399's support team is available seven days a week, twenty-four hours a day. You can reach us in both Bengali and English:

• Live Chat: 24/7 direct chat through the platform
• Email: [email protected]

12.3 Dispute Resolution

If the issue is not resolved through the support team, we will attempt to settle the matter through a neutral review process. Our goal is always to ensure a fair and satisfactory resolution.