g399's Privacy Policy

This privacy policy applies to all users of the g399 platform. By using the g399 website, you are considered to have accepted the terms set out in this policy. The purpose of this policy is to fully inform you of what information we collect, why we collect it, and how we keep it secure.

g399 believes that data protection is a fundamental right. We never sell your personal information to third parties and do not use it for any marketing activity without your consent. If this policy changes, we will notify you by email and update it on the website.

2. What Information We Collect

2.1 Registration & Account Information

When you open an account or log in to g399, the following information may be required:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Valid email address
• Mobile number (for transaction confirmation and communication)
• Password (stored in encrypted form — we never see your password directly)
• National ID card or passport details (if identity verification is required)

2.2 Financial Information

We collect payment-related information to process deposits and withdrawals. Supported payment methods on g399 are bKash, Nagad, Rocket, Upay, and bank transfer. This may include mobile banking numbers or partial bank account details. Full card numbers or complete bank account details are not stored on our servers.

2.3 Usage & Technical Information

When you use the g399 platform, our system automatically records the following information:

• IP address and device type
• Browser information and operating system
• Time and duration of website access
• List of pages visited and click data
• Game play history and betting activity
• Cookie and session token information

3. Purpose of Using Information

g399 uses your information for the specific purposes listed below:

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: To complete deposits, withdrawals, and bonus payments without interruption. Minimum deposit ৳100 and minimum withdrawal ৳1,000.
• Customer Support: To resolve your questions and issues — via 24/7 live chat and email.
• Security & Fraud Prevention: To detect suspicious activity and ensure platform security.
• Responsible Gaming: To analyse your play patterns, identify problematic behaviour, and offer you support.
• Legal Obligations: To retain information in compliance with applicable laws and regulations.
• Service Improvement: To improve platform functionality and user experience.

4. Information Sharing & Third Parties

g399 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. This information is also governed by the respective provider's own privacy policy.

4.2 Technology Service Providers

Certain technology companies (game providers, cloud service providers) that operate g399's software may have limited access to information. They may use this information only for the purpose of providing the service and are bound by strict confidentiality agreements with us.

4.3 Legal Requirements

We may be legally required to disclose information in response to a court order or a valid request from a legal authority. In such cases, we always provide only the minimum information necessary.

5. Cookies & Tracking Technologies

The g399 website uses cookies. Cookies are small text files stored in your browser that help improve your experience.

• Essential Cookies: For maintaining login sessions and security — the platform cannot function without these.
• Functional Cookies: To remember your preferences (language, settings).
• Analytical Cookies: To evaluate platform performance — information is collected anonymously.

You can disable cookies by changing your browser settings, but this may limit some platform functionality.

6. Data Security Measures

g399 uses industry-standard technology and practices to protect your information:

• SSL Encryption (SSL/TLS): All data transferred between your browser and our servers takes place over encrypted channels.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Regular Security Audits: Our systems undergo regular security reviews.
• Access Controls: Only authorised staff can access specific information.
• Data Centre Security: Servers and data storage facilities are secured at both physical and digital levels.

However, transmitting information over the internet is not entirely risk-free — we strive to ensure the highest level of protection, but we cannot guarantee complete security.

7. Data Retention Period

Your information is retained for as long as your account is active or as needed to provide the service. Even after an account is closed, some information may be retained for a specified period for legal obligations and dispute resolution.

Financial transaction records are generally kept for an extended period, as they relate to financial accountability and legal requirements. Usage data (log files, cookies) is generally kept for a shorter period.

8. Your Rights

As a g399 user, you have the following rights regarding your own information:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information under certain conditions.
• Right to Restrict Processing: The right to request that the use of your information for a specific purpose be paused.
• Right to Data Portability: The right to receive your information in a machine-readable format.
• Right to Object: The right to object to certain types of processing of your information.
• Right to Withdraw Consent: You may withdraw your consent for marketing-related activities at any time.

To exercise these rights, email [email protected] or contact us via live chat. We will generally respond to your request within a reasonable time.

9. Protection of Minors' Information

g399 strictly does not accept registrations from anyone under the age of 21. If we find that information about a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child's information has been provided unintentionally, please contact us straight away.

10. Policy Changes & Updates

g399 reserves the right to update this privacy policy as needed. In the case of significant changes, we will:

• Publish the new version on this page
• State the effective date at the top of the page
• Notify you of the changes at your registered email address

Continued use of the platform after changes are made will be considered acceptance of the new policy. We therefore recommend revisiting this page from time to time.

11. International Data Transfers

Although g399 operates primarily for the Bangladeshi market, our servers or the infrastructure of our technology partners may be spread internationally. In such cases, we ensure that data transfers always take place over secure channels and that the receiving party maintains appropriate protection standards.

12. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Direct support available 24/7
• Language: Support is available in Bengali and English

We take all complaints seriously and do our best to resolve them as quickly as possible.