g399's commitment to responsible play
g399 believes entertainment is truly enjoyable only when it is experienced in a controlled and mindful way — our tools and guides are always ready to give you that safe experience.
For players aged 21 and above only. You must be at least 21 years old to open an account or take part in any game at g399. As part of age verification, we may request the necessary documents. Protecting minors is one of our highest priorities.
What is responsible gaming and why does it matter?
Online casino and betting is a legitimate form of entertainment — but it stays enjoyable only when you know your limits and respect them. Responsible gaming means playing mindfully: setting a clear budget, managing your time, and taking breaks when needed.
At g399 we want every player to see gaming as a source of fun, not a source of stress or anxiety. To that end, we have made a number of tools and resources available to help you stay in control at all times.
Remember: there is no guarantee of winning. Gaming is entertainment — not a source of income. Never bet money you cannot afford to lose. If gaming is having a negative impact on your family, social, or professional life, take action immediately.
Core principles of healthy gaming habits
- See gaming as entertainment, not a way to earn money
- Set a budget and time limit before you play
- Avoid playing while drinking or in an emotional state
- Do not chase losses by increasing your bets
- Take regular breaks and keep up other hobbies
- Do not hesitate to seek help when you need it
g399's safety tools
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and increasing it requires a waiting period — so you cannot act on impulse.
Self-Exclusion
If you feel you need a longer break, choose the self-exclusion option. Your account will be automatically closed for the chosen period (30 days, 6 months, or 1 year), and logging in during that time will not be possible.
Time-Out
Use the time-out feature for a short-term break — you can pause for anywhere between 24 hours and 7 days. During this time no bets or deposits can be placed on your account.
Session Limit
Set a limit on how long you play in one sitting. When the time is up, g399 will automatically log you out and send a reminder — so you stay in full control of your time.
Reality Check
View a summary of your play time and spending at regular intervals. g399's reality check feature shows you an accurate picture of your gaming activity — helping you make informed decisions.
Account History
View your complete transaction and betting history at any time. To ensure transparency, g399 keeps a record of all your activity — so you can easily see how much you have spent and when.
Warning signs of problematic gaming
If you notice the following signs in yourself or someone close to you, you should act immediately. Seeking help early is much easier than waiting.
- Repeatedly betting more in an attempt to recover lost money
- Hiding your gaming habits from family or friends
- Trying to stop playing but being unable to
- Neglecting work, studies, or family responsibilities because of gaming
- Taking on debt or selling assets to cover gaming expenses
- Feeling restless, irritable, or anxious when not playing
- Feeling the need to bet increasingly larger amounts to get the same excitement
What should you do if you notice these signs?
- Contact the g399 support team — 24/7 live chat is available
- Activate self-exclusion or time-out on your account
- Talk openly with someone you trust
- Seek advice from a qualified mental health professional
- Do not blame yourself — asking for help takes courage
Practical tips for healthy gaming habits
Budget first, play second
Before each session, decide the maximum amount you are willing to spend. Use g399's deposit limit feature to make that budget a technical certainty.
Track your time
Set a timer before you start playing. When it goes off, log out of your account — no matter what. g399's session limit feature can do this automatically.
Pause in emotional moments
Many people make impulsive decisions after a big loss or win. In those moments, stop, drink some water, take a walk — then make a decision with a clear head.
Accept losses as normal
Every game carries the possibility of losing. Betting more to recover lost money almost always makes things worse. Accepting a loss is a smart decision.
Only play with your own money
Never play with borrowed money or funds set aside for bills. g399 allows deposits from as little as ৳100 — you can have fun even on a small budget.
Enjoy other entertainment too
Make sure gaming is not your only form of entertainment. Spend time regularly with family, friends, sports, or other hobbies. Keeping balance in your life is the foundation of responsible gaming.
Financial limits & transaction information
As part of g399's financial transparency and security, specific minimum limits are in place. These limits help you start small and play at your own comfort level.
Payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including Dutch Bangla Bank, BRAC Bank, and Islami Bank) — minimum deposit ৳100 across all methods.
If you are facing financial difficulties or want to control your gaming spending, contact our support team — they will help you activate a deposit limit or other protective measures on your account.
g399 ensures SSL encryption and fair play. Every one of your transactions is safe and secure.
We are always here to help
If you feel gaming is becoming a problem, do not wait — contact the g399 support team. Our team is always ready to help in both Bengali and English, without judgement.
We do not only provide technical support — we also assist with responsible gaming guidance, activating account protection tools, and providing the information you need.
Get direct help
Questions & answers about responsible gaming
Enjoy the g399 experience responsibly
From cricket betting to slots and live casino — enjoy everything safely and within your limits.