g399 FAQ — Everything in One Place

After logging in to g399, select the 'Deposit' option and choose bKash as your payment method. Send money from your bKash app to the number shown on screen, then submit the transaction ID on the site. The minimum deposit amount is just ৳100, so you can get started with any budget. Your balance is usually updated within a few minutes.

g399 does not charge any fees of its own on deposits. However, if your bKash, Nagad, or Rocket account applies its own send money charge, that follows the respective mobile banking service's own policy — no separate deposit fee is charged by g399. So the full amount you send (minus any mobile banking charge) will be credited to your g399 balance.

Yes, Nagad is fully supported. Select Nagad on the deposit page, make the payment to the number shown, and confirm the reference number. The process is just as easy and fast as with bKash. Deposit methods currently available at g399 are: bKash, Nagad, Rocket, Upay, and direct bank transfer — so you can use whichever method you prefer.

Bank transfer deposits may take a bit longer, as the banking process is slower than online mobile banking. Transfers are accepted from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. The minimum deposit for bank transfer is also ৳100. Contact the support team for the correct account details.

The minimum withdrawal amount via either Rocket or Upay is ৳1,000. After submitting a withdrawal request, the money generally reaches your mobile banking account within 30 minutes to 3 hours. The same timeframe and limits apply to bKash, Nagad, and bank transfer as well.

Many slot games are available in demo or free-play mode, where you do not need to wager any real money. This is the best way for new players to understand how a game works. However, prizes or bonuses won in demo mode cannot be withdrawn — you need to play in real money mode to receive actual winnings. After logging in to g399, you will find the demo option in the game lobby.

In a progressive jackpot, a small portion of every bet placed by every player is added to the prize pool. The more people play, the larger the prize grows. Any player can win it all at once through a specific trigger or a random event. After the jackpot is won, the pool resets to zero and starts building again. We are not able to claim specific pool amounts or guaranteed figures, but it operates with full fair play.

Every slot game has a minimum and maximum bet limit. If your budget is limited, choose a game with a lower minimum bet — this lets you play for longer. Bet limits are shown on the game's info page. Players who want to take on more risk for a bigger prize can go for progressive jackpot games. That said, it is always wise to play within your set budget.

Volatility describes the pattern of how a game pays out prizes. High volatility games pay out less frequently, but the wins can be larger — suited to patient players who are comfortable with risk. Low volatility games deliver smaller prizes more often, making it easier to hold your balance for longer. Before choosing a game, it is worth checking the volatility rating on its info page.

Free spins are available both ways. First, in many slot games a free spins round is triggered within the game itself when a certain number of scatter symbols land — these are in-game features. Second, g399 may award free spin bonuses on specific games as part of promotional offers. In-game free spins usually come with a multiplier, which can deliver higher prizes than regular spins.

There are some signs that gambling may be becoming a problem: spending beyond your budget, repeatedly playing to chase losses, hiding your gambling from family and friends, or feeling unable to stop. If you recognise these signs in yourself, taking a break is important. g399 always supports responsible gambling, and we encourage you to seek help if you need it.

Yes, as part of g399's responsible gambling features, you can set your own deposit limits. Go to account settings and you will find the option to set a daily, weekly, or monthly maximum deposit amount. Once a limit is active, it will not be possible to deposit beyond that amount. We encourage everyone to use this feature to stay in control of their budget.

No. g399 is for people aged 21 and above only. Age is verified during account registration and minors are not permitted to create an account. If a minor opens an account using false information, that account will be closed and any deposited funds will not be returned. Keep your login details secure so that younger members of your household cannot access them.

First, contact g399's support team — we are ready to help without judgment. Mental health organisations and gambling counselling centres in Bangladesh are also available. Talk openly with family and trusted friends. Remember, asking for help is not a sign of weakness — it takes courage.

Cooling-Off Period is a voluntary account pause for a set time, such as 24 hours or a few days. Self-Exclusion is a long-term or permanent pause option. Both can be activated from account settings or through the support team. During an active self-exclusion, logging into the account will not be possible. We encourage you to use these options at any time for your own protection.

Help your loved one face the problem with empathy rather than anger. Encourage them to contact g399's support team directly, where self-exclusion or account closure can be arranged. You can also seek help from a professional counsellor or advice centre. Depending on the situation, limiting financial support may help prevent the problem from worsening.

Betting limits at live casino tables depend on the table category. Standard tables offer lower limit options, which are suitable for new players. High-limit or VIP tables allow experienced players to place larger bets. Minimum and maximum bet information is displayed next to each table in the lobby, so check your preferred limits before sitting down.

Teen Patti is a popular South Asian card game. Each player receives three cards and the aim is to build the best hand. Hand strength is determined by card combinations — ranging from a trail (three cards of the same value) down to a high card. Players compete against each other, and the player with the strongest hand at the end wins. A live dealer distributes the cards in real time.

Andar Bahar is a simple and fast-paced Indian card game. The dealer places one card face-up in the middle (the joker card). You then place a bet on whether the next card matching that value will land on the "Andar" (left) side or the "Bahar" (right) side. The dealer alternately places cards on each side until a matching card appears. If you bet on the correct side, you win — the rules are straightforward, making it a great choice for newcomers.

Yes, g399's live casino works fully on mobile. You can play directly from a mobile browser on both Android and iOS devices — no separate app download is needed. A stable internet connection is required for live streaming. Using Wi-Fi or a 4G connection is recommended for the best experience.

Roulette has two types of bets: Inside Bets — bets placed on one or more specific numbers (higher reward, higher risk); Outside Bets — bets placed on larger groups such as red/black, odd/even, 1-18 or 19-36 (lower reward, higher chance of winning). For beginners, it is better to start with outside bets as they offer roughly a 50% chance of winning. Bets must be placed within the allotted time before the dealer spins the ball.

Live casino games generally have a live chat feature where you can type comments or questions. Dealers may be able to communicate in various languages — this depends on the provider. g399 support is available in Bengali, so for any questions about gameplay you can get help in Bengali through our 24/7 live chat.